Privacy Policy
Effective Date: 02/02/2019
Your privacy is important to us. This Privacy Policy describes how Phoenix Flight Counseling and Consulting (“we,” “our,” or “us”) collects, uses, and protects your personal and health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.
🔐 HIPAA Compliance Commitment
We are committed to maintaining the privacy and security of your Protected Health Information (PHI). We implement administrative, physical, and technical safeguards to ensure your data is handled in compliance with HIPAA Privacy and Security Rules.
📥 Information We Collect
We collect the following types of information from clients:
- Personal identification (e.g., name, date of birth, contact details)
- Insurance information (e.g., provider, member ID)
- Health-related information (e.g., mental health history, session notes, assessments)
- Scheduling and communication preferences
📈 How We Use Your Information
We use your data only as necessary to provide and support your ongoing mental health care, including:
- Delivering therapeutic services
- Scheduling appointments and sending session instructions
- Processing payments and submitting claims to insurance providers
- Offering relevant support programs and additional services
- Communicating with you via phone, email, or secure messaging
- SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.
🤝 Use of Contracted Virtual Assistants
We utilize contracted virtual assistants who have signed Business Associate Agreements (BAAs) to assist with:
- Pre-qualifying you for insurance coverage
- Scheduling appointments
- Sending session instructions or reminders
These virtual assistants are trained in HIPAA compliance and are bound by confidentiality and data protection agreements.
📤 Sharing of Information
We do not sell or rent your data. We share your PHI only when:
- Required for treatment, payment, or healthcare operations
- Authorized by you in writing
- Required by law, such as a court order or mandatory reporting laws
🧯 Security Measures
We protect your information with secure electronic systems, encrypted communications, role-based access controls, and regular staff training on data privacy.
👤 Your Rights
You have the right to:
- Access your health records
- Request corrections to your records
- Limit how your information is shared
- Receive a list of disclosures
- File a complaint if you believe your privacy rights have been violated
📞 Contact Us
If you have any questions about this Privacy Policy or our HIPAA practices, please contact:
Phoenix Flight Counseling and Consulting
Phone number 719-357 9218, ray@phoenixflightcounseling.com
Ray Herndon